Refund policy

Returns & Refunds

We want you to be sure about a bag before you keep it. You have 14 days from the day your order is delivered to request a return.

What we can accept

Items must be unused and in their original condition, with all tags, dust bag and packaging included. Because our bags are worn and carried, a bag that shows use — scuffs, marks, stretched straps, scent — cannot be resold and cannot be refunded.

How to start a return

Email support@fitinybags.com with your order number and the item you would like to return. We will reply with return instructions and the correct address. Please do not send anything back before you hear from us — unannounced returns cannot be tracked to your order.

Return shipping

If the bag arrived damaged, faulty, or is not the item you ordered, we pay the return shipping and you get a full refund. For a change of mind, return shipping is arranged and paid by you.

Refunds

Once your return arrives and passes inspection, we refund to your original payment method within 5 business days. Depending on your bank or card issuer it can take a further 5–10 business days to appear on your statement. Original shipping charges are not refunded on change-of-mind returns.

Exchanges

The fastest way to exchange is to return the original item for a refund and place a new order for the one you want.

Damaged or incorrect items

Please check your order on arrival. If anything is damaged, faulty or incorrect, email support@fitinybags.com within 7 days of delivery with photographs so we can make it right.